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Case Study 01
As with many K12 leaders for fall 2020, Tam Nguyen, Director of Information Tech at Orange USD, and his team found themselves in the unenviable position of returning to school to support remote learning for a large district student body, all while working remote with home connectivity, and with various OS/devices and emerging levels of educational technology to support.
OUSD and DGI needed to come up with a viable solution that would bring relief to their needs by providing continuity in teaching and learning in a new way. In a matter of a few weeks, DGI established a support help desk solution by identifying key areas of support, highest call volumes, languages and values the Support Staff/Team needed for success. The solution was one single phone number and level of service, granting access to all students and families and getting them help when they need it the most.
“The ability for DGI to be flexible, creative, and understanding to our students, teachers, and staff alike is now providing timely technical support every school day. I look forward to our partnership with DGI for years to come.”
Director of Information Technology at Orange Unified School DistrictTam Nguyen
Case Study 02
Robert Valdivia, IT Supervisor at Cotati-Rohnert Park Unified School District, first began working with DGI in 2014 when the DGI team performed a complete education technology environment assessment, followed by a subsequent purchase and installation of a district voice, data center, wired and wireless refresh that was a long time in the making.
In light of the emerging dependency of technology in education, and to protect their investment and to support their IT Staff by affording more time to make an impact in the classroom, CRPUSD enrolled in Rubi, DGI’s Enable Managed Services to support and monitor their network 24/7. This partnership has allowed district IT staff to support students and teachers in the classroom while DGI took on the day to day tasks of patch management, cyber security management and network monitoring to reduce their risks of downtime and to protect their sensitive data.
“It’s a relief to know that at any moment my team can pick up the phone and speak with a friendly and knowledgeable engineer who knows our environment as well as we do.”
IT Supervisor at Cotati-Rohnert Park Unified School DistrictRobert Valdivia
Case Study 03
Eric Zane, IT Director at Enterprise Elementary School District (EESD) is one of the pioneering consumers of DGI’s managed services offering for on-prem Cisco infrastructure. With the district’s 3,800 students, a small IT team, and increasing IT-related goals, Zane knew it was time to grow, or otherwise supplement, his existing team. The decision had to be strategic, so Zane weighed his options: hire a candidate with high-level skill sets and a big price tag, or extend his department by implementing a managed services approach. After careful consideration of advantages and ROI, it was clear that DGI was the best solution for the district.
“We are confident that with the ongoing support of DGI, our team will maintain focus on strategic initiatives and continue to move EESD forward.”
IT Director at Enterprise Elementary School District (EESD)Eric Zane
Case Study 04
Chris York, IT Director at Del Norte County Unified School District (DNUSD), began his network refresh with one major business objective: to build a foundation that would allow effective internal and external communication. He and his team were constantly challenged by the district’s disparate systems that didn’t connect well. Daily operations required all hands on deck and included the entire (lean) IT department and various maintenance workers. With York, one network administrator, and two technicians, the district’s electrician had to travel to all 13 schools (which span approximately 40 miles in three directions), to address issues on site.
“We moved from the old network, which was running parallel to the new network, basically over a weekend.”